Last updated: 17/11/2025
At Ollroots, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you consent to the practices described in this policy.
We may collect the following types of information:
Full name
Email address
Phone number
Billing & shipping address
Payment details (processed securely through payment gateways)
WhatsApp contact details (if you use the chat feature)
Browser details
Device type
IP address
Pages visited and time spent
Cookies and analytics data
Products viewed
Products purchased
Customer support interaction records
Reviews, ratings, or feedback submitted by you
We collect information to ensure a smooth shopping experience and provide personalized recommendations.
Ollroots uses your data for:
Processing and fulfilling orders
Sending order updates, invoices, delivery information
Customer support via WhatsApp, email, or phone
Improving website experience and product quality
Sending promotional offers, discounts, and newsletters
Detecting fraud or unauthorized transactions
Providing personalized product suggestions
We never sell your personal information to third parties.
We implement industry-standard security measures to safeguard your information:
SSL encryption
Secure payment gateways (Razorpay, Paytm, etc.)
Encrypted database storage
Regular malware and vulnerability scans
While we take all reasonable measures, no online system is 100% secure.
We encourage you to use strong passwords and keep account information private.
We may share your information only with trusted partners for operational purposes:
Delivery & courier services
Payment gateways
Customer support tools (WhatsApp, email service providers)
Analytics tools (Google Analytics, Meta Pixel)
These partners only access data necessary to perform their services and must comply with privacy standards.
We do not share your data for resale or marketing by third parties.
Ollroots uses cookies to:
Improve website performance
Understand user behavior
Save your preferences
Deliver personalized product recommendations
You may disable cookies through your browser settings, but certain site features may not work properly.
You have the right to:
Request access to your personal data
Correct or update your information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent at any time
To exercise your rights, contact us anytime.
We retain your information for as long as:
Your account remains active
Needed for legal and tax purposes
Required to complete orders, refunds, or customer support
After that period, your data is deleted securely.
Ollroots does not knowingly collect information from individuals under 18 years of age.
If you believe a child has provided personal data, please contact us immediately.
Our website may contain links to external sites.
Ollroots is not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies separately.
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.
For any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@ollroots.com
📞 Phone: +91 9616802227
💬 WhatsApp: Available on website
📍 Location: Okhla Industrial Area,Phase 1 New Delhi 110020
UDYAM REGISTRATION NUMBER UDYAM-DL-02-0060771